Compliant Technologies Contact: Stryder St. John
| Symptom | Potential Cause | Recommended Troubleshooting/Test |
| Remote not powering on/ Screen is blank | Battery is not charged | Connect remote to charger & allow to fully charge |
| Device malfunctioning | Contact Compliant Technologies | |
| E-Band not powering on/ No lights illuminated | Battery is not charged | Connect remote to charger & allow to fully charge |
| Device not powered on with magnetic key | Utilize magnetic key to power on device to STANDBY mode | |
| Magentic key damaged | Attempt to power on with a known good magnetic key | |
| Device malfunctioning | Contact Compliant Technologies | |
| Remote not charging | Poor connection to USB cable | Ensure firm connection between remote & cable & between cable & wall charger cube |
| USB cable damaged/faulty | Attempt charging with a known good cable | |
| Wall charger cub damaged/faulty | Attempt charging with a known good charger cube | |
| Battery life exceeded | Contact Compliant Technologies | |
| E-Band not charging | Poor connection to USB cable | Ensure firm connection between remote & cable & between cable & wall charger cube |
| USB cable damaged/faulty | Attempt charging with a known good cable | |
| Wall charger cub damaged/faulty | Attempt charging with a known good charger cube | |
| Battery life exceeded | Contact Compliant Technologies | |
| Stimulation ineffective/non-functional | Poor connection to subject | Ensure good electrode contact to subject's skin (reposition, eliminate hair, etc) |
| Device malfunction | Perform Tap Test Contact Compliant Technologies |
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| Remote malfunction | Perform Tap Test using known- good remote to stimulate the device |
To Initiate Audible Warning: On the remote press 4 and OK. Audible warning will continue until disabled.
To Disable Audible Warning: On the remote press 3 and OK